Two leading growers invest in hiring and retaining top talent

Stephen Gillis joined Hoffman Nursery in February 2019 as a Sales and Customer Service Assistant. Since then, he has shown a strong commitment to the nursery and its success. Gillis will oversee the sales and customer service team and be responsible for developing and carrying out strategic plans to grow sales with existing customers and expand the nursery's customer base. He will continue to help improve efficiencies in processes and databases related to Sales and Customer Service. Gills will also help chart the effectiveness of sales strategies and programs.

From his time as a fly-fishing guide in Alaska, working in corporate and institutional IT, running a successful gourmet mushroom farm, to Hoffman Nursery, Gillis has been in customer service his entire career. His primary focus as Sales and Customer Service Manager, aside from growing sales, will be to improve service and fulfillment to existing and new accounts to ensure customers receive the quality product they expect from Hoffman Nursery.

"Stephen's cordial interactions with customers, thoroughness, and determination to provide customers with the best service, keep them happy and coming back," says David Hoffman, Senior Director of Sales and Operations. "We are pleased to have him in this role."

Continue reading.

Photo: Neil Beatty; Stephen Gillis. Courtesy of Greenhouse Grower

Source: Greenhouse Grower