Monrovia: mobile-friendly Garden Gateway portal

The U.S., Oregon – Monrovia, the nation’s leading grower of premium ornamental and landscaping plants, released an all-new version of its Garden Gateway customer portal. The newly designed platform makes ordering plants, tracking and managing accounts easier than ever before.

“Our team set out to redesign Garden Gateway to make it faster and simpler,” said Amy Jeffery-Kolden, Sales Development Coach at Monrovia. “We wanted to improve the functionality for our customers and make it easier to use. Built with customer feedback, Garden Gateway is now a true self-service portal where our customers can easily place orders even from their cell phones, view images of our current availability at each nursery, and track delivery trucks in real time.”

When placing orders, customers can see real-time images of plants in Monrovia’s beloved photo availability library, search by nursery, and add retail pricing for tags. The mobile-friendly platform also allows customers to easily find marketing resources, print documents on demand, and access their invoices and accounts to make payments and request credits.

Macropoint Real Time truck tracking allows customers to see exactly where their order is during shipping, making delivery planning less hectic.

Early customer feedback has been extremely positive. “The improvements made to Garden Gateway show that Monrovia genuinely cares about this industry and its customers,” says Mike Holscher, owner of Holscher Hackman Garden Center in Cincinnati, Ohio. “When the new version came out, I just said wow! They didn’t just tune up the engine, they replaced the whole engine with something better. It’s a great improvement to a tool I use every day.”

For Holscher, the photo library, retail pricing, and Truck Tracking features are game changers. “With the photo library, you can actually see what will be shipped. It’s not just some glamour shot,” he said. “With the photos I can make a better buying decision, matching the plant to my needs.” If garden center staff want to show plant availability to their own shoppers, they also have the option of turning off pricing.

“Our goal with technology is to think customer-first. How can we make it easier for a busy garden center owner or buyer to have all of our resources at their fingertips?” says Jonathan Pedersen, Monrovia President and CEO. “We conducted user experience testing with nearly 70 customers to help improve the way we work. The result is a very robust, self-service platform Monrovia customers can access 24/7.”

Learn more about the new Garden Gateway by contacting your Monrovia sales representative.

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